Common queries answered
Frequently Asked Questions
RESJOY offers a fast global shipping by expedited express like DHL, UPS and FEDEX. It takes about 4-6 business days to arrive. More details, please read our shipping policy
Your satisfaction is our top priority. We are sorry if our products can’t satisfy your needs. Please read our return & refund policy.
You can change your shipping address in your account.
After product sent out, we will send you a tracking number so you can track the status exactly.
If you have any questions before sales, or aftersales,welcome to submit information at contact us page.
If you want to cancel the order, please contact us within 2 hours. We usually process orders as soon as payment received. If product was sent out, then your order can not be cancelled as the shipping company can not handle any returns if product is in their warehouse or on the way.
Yes, all of our products have an international warranty.
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*Please note that email is the best method of contacting us as it allows us to keep a paper trail of your inquiry or any issues you may have had with your order so we can help you as best we can.*