Customer Help

Customer satisfaction is our top priority.

Common purchase queries answered

Orders and Shipping

We provide expedited express free shipping to worldwide. This can save you lots of dollars in shipping charges alone! Processing may take about 1-2 days, and shipping may take about 4-6 days.

After you’ve placed your order, you will receive an order shipped confirmation email with your order number and tracking information. Don’t forget to check your spam folder or add info@papzone.com to your address book not miss your order information.

You can log in your account, and edit shipping address. Or if you have already placed an order with the wrong address, then please contact us immediately by email.

Once your order is shipped you will be notified the shipping company (ususally DHL or FEDEX) and a tracking number via email. Please track your order at www.DHL.com or www.FEDEX.com 

Yes. Our proprietary software is built to protect your billing information.

On papzone.com we have a Secure Sockets Layer (SSL) which encrypts information and keeps your data private and confidential between your computer or phone and papzone.com. This technology makes it safe to transmit your credit card number over the Internet. The “S” after the “HTTP” in the URL address line lets you know when you are on a secure page.

No, we do not charge sales tax.

No, we do not keep customer’s card information. All credit card payments are integrated into PayPal, the most powerful and secure payment channel in the world. When you pay by credit card, it jumps to paypal official website and also will be protected by paypal.

If your items are in the same warehouse, they will come in one package, but if in different warehouses, they may come with seprate packages.

If you need to swap an item

Returns and Refunds

You can return any new and unopened item within 30-nights from date of delivery for a full refund to your original payment method. Expedited shipping costs are not eligible for refund. You are responsible for return shipping. Please note that refunds may take up to 10 business days. For more information, please kindly read our Return Policy.

Please contact us by email to request a return address before returning. After sending the product back, please provide the tracking number. All returned items must be received within 14 days from the date the return address was provided. Refunds may take up to 10 business days to process.

Please visit our  contact us page, and submit your request with specific information. Your email typically will be replied in 10 hours, but please make sure your email address is correct and please check your junk mail box if you do not receive any emails from us.

If you want to cancel order, please contact us within 2 hours after placing order. We usually process your order as soon as payment received. If product was sent out, then your order can not be cancelled as the shipping company can not handle any returns if product is on the way. 

Free Worldwide shipping

On all orders above $99

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa